Patient bill of rights:
- As a patient in our ambulatory facility and consistent with the law, you have the right to: Understand and use these rights. If for any reason you do not understand or need help, the center must provide assistance, including an interpreter.
- Receive services without discrimination in regard to age, race, color, sexual orientation, gender identity, gender expression, religion, source of payment, or disability.
- Receive quality care and treatment given with respect, consideration and dignity in a clean and safe environment free of unnecessary restraints.
- Receive care free of all forms of harassment.
- Appropriate privacy for you and your health information.
- Access to your medical record.
- Participate in all decisions concerning your care to include, diagnosis, treatment and prognosis.
- Refuse treatment and be told what effect this may have on your health.
- Know the names, positions, functions and credentials of all staff involved in your care.
- Receive all the information you need to give informed consent including risks, benefits and alternatives.
- Change providers if other qualified providers are available.
- Refuse to participate in experimental research.
- Receive information on this facility’s policies on advance directives and privacy practices.
- Be informed if your physician does not carry malpractice insurance.
- Be informed of your responsibilities, conduct, and facility’s rules affecting your treatment.
- Knowledge of services provided at this facility.
- Discharge instructions and information about after hours care.
- Be informed about charges for services and to receive a itemized copy of your bill upon request.
- Express complaints about your care and services provided by the facility and to have the facility investigate such complaints. The facility is responsible for providing you or your designee with a written response within 30 days of the findings of the investigation.
- Voice a grievance to the NYS Department of Health without fear of reprisal.
Patient responsibilities:
As a patient in this facility, you are responsible for:
- Providing accurate and complete information related to your health, reporting perceived risks about your care and reporting any unexpected changes in your health.
- Asking questions when you do not understand what a staff member has told you about your care.
- Providing a responsible adult to transport you from the facility and remain with you for 24 hours if required by your provider.
- Following the treatment plan established by your physicians, including the instructions given to you by healthcare professionals carrying out the physician’s orders.
- Being respectful and considerate of other patients and the facility’s personnel.
- Providing your health insurance information and assuring financial obligation is fulfilled.
- Understanding the responsibility and consequences of not following the practitioner’s instructions.
